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Privacy
Policy

  • HLO Holidays (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and safeguard the personal information you provide when you interact with our website, make an inquiry, or use our services.

    This policy applies to all visitors to our website and customers who use our services. We have prepared this notice in a clear and transparent way so you understand how and why your data is processed.

  • We may collect and process the following personal information:

    • Contact details (name, email address, phone number)

    • Booking and travel preferences (destination interests, itinerary details)

    • Payment details when relevant (processed securely via third-party payment providers)

    • Technical and website usage data (IP address, cookies, device type)

    • Marketing preferences if you opt in to receive communications

    Personal data includes any information that can identify you directly or indirectly.

  • We use your personal data for the following purposes:

    • To respond to your inquiries and provide quotes or editorial content

    • To plan and organise travel arrangements or customised holiday services

    • To communicate with you about your trip and deliver customer service

    • To send marketing (with your consent) such as newsletters and updates

    • To improve our website and services

    We only process your data where we have a lawful basis for doing so, such as consent, performance of a contract, or our legitimate business interests in providing quality service and improving our offerings.

  • Under UK GDPR and the UK Data Protection Act 2018, we collect and process personal data only where there is a lawful basis to do so, including:

    • Consent: where you have opted in to marketing or data collection

    • Contractual necessity: to fulfil the services you have requested

    • Legitimate interest: to operate and maintain our services responsibly

    We never process more data than necessary or for purposes other than those communicated at the time of collection.

  • HLO Holidays does not sell your personal information.

    We may share your data with:

    • Trusted travel suppliers (hotels, transport providers) to fulfil bookings

    • Service providers who support our technology or marketing

    • Legal or regulatory authorities where required by law

    All partners and processors are required to protect your data in accordance with applicable privacy laws.

  • If your personal data is transferred or processed outside the UK (for example, by a travel supplier or technology partner), we ensure appropriate safeguards are in place to protect your privacy rights in line with UK GDPR requirements.

  • Under UK GDPR, you have the right to:

    • Access the personal information we hold about you

    • Request correction of inaccurate data

    • Request erasure of personal data in certain circumstances

    • Object to or restrict processing

    • Withdraw consent at any time where consent was the lawful basis

    To exercise these rights or for questions about your data, please contact us at the email below.

  • We retain your personal data only for as long as necessary to provide services or comply with legal obligations, and to support business operations. After this period, we securely delete or anonymise the information.

  • Our website uses cookies and similar technologies to improve user experience, track usage patterns, and support marketing efforts. You can manage cookie preferences through your browser or our cookie consent tool.

  • We take data security seriously and implement appropriate measures to protect your personal information from unauthorised access, disclosure, or loss through secure storage systems, encryption, and controlled access.

  • If you have questions about this Privacy Policy or want to exercise your privacy rights, please contact:

    ​

    HLO Holidays
    Email:  info@hloholidays.co.uk    bookings@hloholidays.co.uk.  partner@hloholidays.co.uk
    Address: [Your Company Address]

  • We may update this privacy policy from time to time to reflect changes to our practices or legal requirements. The date at the top of this policy will indicate the last revision.

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